Tuesday, September 13, 2011

Worse Than Talking to a Brick Wall

I ordered some stuff from Amazon, but accidentally had it sent to my old address instead of my current one. I tried calling USPS to figure out where my package is and how to get it.

Here's how that phone call went
Thank you for calling USPS. For information about hours and locations, please say "locations". To track a package, please say -
Oh my God
I'm sorry, I didn't catch that
Hmm?
I'm sorry, I didn't catch that. Please repeat your selection
What? No
Did you say-?
NO
*pause*
For information about hours and locations, please say "locations". To track a package, please say "track package"
Track package
To track a package, please say your label or tracking number
<FYI, this number is 20 digits long> xxxxx
I'm sorry I can't find any information on that package. To track a package, please say your label or tracking number
This time, I typed it in
I'm sorry I can't find any information on that package. To track a package, please say your label or tracking number
Let me speak to a person
To track a package -
I want to speak to a person
To track -
No, let me talk to a person. A human.
To end this call please hang up
I don't want to. I want to talk to a person. Please. Person. Human
To end this call, please hang up
Menu?
To end this call, please hang up
*click*
There are few things I hate more than these machines that you actually have to talk to.

Moral of the story: double check your address before using Amazon's handy one-click feature. Also, computers don't care if you yell at them.

2 comments:

  1. I have found that if I repeatedly say 'Customer Service' I can usually get to a human. But the USPS is so resoundingly anti-customer service that they may not have humans at all to talk to :(

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  2. I got around it by calling a local branch which had a very helpful person. But probably not calling usps again, there's nothing you can do on the phone that can't be done 100x easier on their website

    ReplyDelete