Here's how that phone call went
Thank you for calling USPS. For information about hours and locations, please say "locations". To track a package, please say -There are few things I hate more than these machines that you actually have to talk to.
Oh my God
I'm sorry, I didn't catch that
Hmm?
I'm sorry, I didn't catch that. Please repeat your selection
What? No
Did you say-?
NO
*pause*
For information about hours and locations, please say "locations". To track a package, please say "track package"
Track package
To track a package, please say your label or tracking number
<FYI, this number is 20 digits long> xxxxx
I'm sorry I can't find any information on that package. To track a package, please say your label or tracking number
This time, I typed it in
I'm sorry I can't find any information on that package. To track a package, please say your label or tracking number
Let me speak to a person
To track a package -
I want to speak to a person
To track -
No, let me talk to a person. A human.
To end this call please hang up
I don't want to. I want to talk to a person. Please. Person. Human
To end this call, please hang up
Menu?
To end this call, please hang up
*click*
Moral of the story: double check your address before using Amazon's handy one-click feature. Also, computers don't care if you yell at them.
I have found that if I repeatedly say 'Customer Service' I can usually get to a human. But the USPS is so resoundingly anti-customer service that they may not have humans at all to talk to :(
ReplyDeleteI got around it by calling a local branch which had a very helpful person. But probably not calling usps again, there's nothing you can do on the phone that can't be done 100x easier on their website
ReplyDelete